Our preferred mechanism for support is via support ticket. It allows us to better track support calls so nothing falls through the cracks, we can assign tickets to the appropriate person, and can do statistics that help us plan things better. The Support Center on the Web function in the Help menu navigates your browser to the Support Center web site.
Note that your software maintenance must be current in order to receive technical support. Also note that services such as assisting with report design and layout, determining which fields to use in a report, or creating custom SQL statements are not technical support but rather consulting. Please contact us for our consulting rates if you are interested in these services.
In addition to being able create support tickets in the Support Center, you can also browse articles on common issues and solutions in the Knowledge Base.
You can read our blog at http://blog.stonefieldquery.com (subscribe to http://blog.stonefieldquery.com/feeds/posts/default).
© Stonefield Software Inc., 2018 • Updated: 05/29/18
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